Frequently Asked Questions
Everything you need to know about shopping at Vinilo Record Store.
How do you package vinyl records to prevent damage during shipping?
We take great care in our packaging. Every record is shipped in a heavy-duty, corrugated cardboard mailer specifically designed for vinyl, with extra padding and corner protection to ensure your music arrives in mint condition.
What is your return policy for opened records?
We accept returns within 30 days of purchase. However, due to the nature of the medium, opened records can only be returned if they are found to be defective or damaged. Sealed items can be returned for a full refund or exchange.
Do you offer international shipping?
Yes, Vinilo Record Store ships worldwide. Shipping costs and delivery times vary by country and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
What does '180-gram vinyl' mean?
180-gram vinyl refers to the weight and thickness of the record. These discs are heavier and more durable than standard pressings, often providing a more stable platform for the stylus, which can result in superior sound quality and less warping over time.
Can I track my order once it has been shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.